Terms of Service

Effective Date: January 1, 2026  |  Last Updated: February 27, 2026

These Terms of Service (“Terms”) govern your use of the website oncallhauler.com (the “Site”) and the services provided by On-Call Hauler LLC (“On-Call Hauler,” “we,” “us,” or “our”), a Florida limited liability company based in Royal Palm Beach, Florida. By using our Site, requesting a quote, scheduling a service, or engaging us for any work, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, please do not use our Site or engage our services.

1. Services

On-Call Hauler provides junk removal, light demolition, and landscape material delivery services in Palm Beach County, Florida. Our services include, but are not limited to, residential and commercial junk removal and hauling, furniture and appliance removal, estate and foreclosure cleanouts, yard waste removal, hot tub and spa removal, shed, deck, and fence demolition and removal, concrete removal, kitchen and bathroom demolition, flooring and tile removal, and bulk landscape material delivery (mulch, topsoil, rock, gravel, sand, fill dirt, pavers, and hardscape materials).

We reserve the right to decline any job at our sole discretion, including jobs that involve hazardous materials, unsafe working conditions, or work outside the scope of our capabilities or licensing.

2. Quotes and Pricing

All quotes provided by On-Call Hauler are based on the information available at the time of the quote, including photographs, descriptions, and on-site assessments provided by or arranged with the Customer. Quotes are firm and all-inclusive — covering labor, hauling, and disposal — unless otherwise specified in writing.

If the actual scope of work on-site differs materially from what was described or photographed at the time of the quote (for example, significantly more items than represented, heavier materials, restricted access, or concealed conditions), we will notify you of the discrepancy and provide a revised quote before proceeding with any additional work. You are under no obligation to approve the revised scope, and no additional charges will be incurred without your prior approval.

For landscape material delivery, the delivery fee and the cost of materials are quoted separately. Material pricing is set by the supplier and may be subject to change based on availability and market conditions at the time of purchase.

Quotes are valid for 14 days from the date issued unless otherwise stated. After 14 days, pricing may be subject to change.

3. Scheduling and Cancellations

Scheduled service hours are Monday through Saturday, 7:00 AM to 6:00 PM. Same-day and emergency service may be available outside of these hours, subject to availability.

If you need to reschedule or cancel a scheduled service, please contact us as early as possible. We understand that plans change. We ask for a minimum of 24 hours’ notice for cancellations or reschedules. Jobs cancelled with less than 24 hours’ notice may be subject to a cancellation fee at our discretion, particularly for large-scope projects where materials or subcontractors have already been arranged.

We reserve the right to reschedule service due to weather conditions, equipment issues, or other circumstances beyond our control. In such cases, we will notify you as soon as possible and reschedule at a mutually convenient time at no additional cost.

4. Payment

Payment is due upon completion of the work unless other arrangements have been agreed to in writing. For larger, multi-day projects (such as full property cleanouts or multi-room demolition), we may structure payments in stages, which will be outlined in your quote.

We accept cash, credit cards, debit cards, Zelle, Venmo, and Apple Pay. Credit and debit card payments are processed through Stripe via our field service management platform (Jobber).

Late or unpaid invoices may accrue interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by Florida law, whichever is less. In the event that collection efforts become necessary, you agree to reimburse On-Call Hauler for all reasonable costs of collection, including attorney’s fees and court costs.

5. Property Access and Customer Responsibilities

You agree to provide safe, clear, and reasonable access to the work area and to the items or structures to be removed. This includes ensuring pathways are clear, gates are unlocked, and any necessary arrangements with building management, HOAs, or property managers have been made prior to our arrival.

You represent that you are the owner of the items being removed or have the legal authority to authorize their removal. On-Call Hauler is not responsible for verifying ownership of items. Once items are loaded onto our trailer, they become our responsibility for proper disposal and cannot be returned.

For demolition work, you are responsible for confirming property lines, obtaining any required permits, notifying your HOA if applicable, and ensuring that any plumbing, gas, or electrical connections have been properly shut off or disconnected by a licensed professional prior to demo day. On-Call Hauler does not perform plumbing, electrical, or gas work.

For landscape material delivery, you are responsible for confirming that the delivery location is accessible by our truck and trailer, and for identifying the specific drop point on your property. Damage to driveways, landscaping, or other surfaces caused by the weight of the delivery vehicle or dumped materials in the location you designate is not the responsibility of On-Call Hauler.

6. Hazardous Materials

On-Call Hauler does not haul, transport, or dispose of hazardous materials, including but not limited to paint, solvents, chemicals, pesticides, herbicides, asbestos, asbestos-containing materials, medical waste, biohazardous materials, propane tanks (full or empty), ammunition, explosives, or any materials that require specialized environmental handling or licensing for disposal.

You agree not to include hazardous materials among items to be removed without disclosing their presence in advance. If hazardous materials are discovered during a job, we reserve the right to stop work, remove the hazardous items from our trailer, and adjust the scope or cancel the job. You are responsible for the proper disposal of any hazardous materials. If On-Call Hauler incurs any costs, fines, or liabilities as a result of undisclosed hazardous materials, you agree to indemnify and hold us harmless for those costs.

7. Property Damage

We take care to protect your property during every job. On-Call Hauler carries general liability insurance to cover accidental damage to your property caused by our negligence during the performance of our services.

If you believe that damage to your property occurred as a result of our work, you must notify us within 48 hours of the completion of the job. We will inspect the reported damage and, if it is determined to be caused by our work, we will repair or compensate for the damage in a manner we deem reasonable.

On-Call Hauler is not responsible for pre-existing damage, damage to items being removed or demolished, cosmetic wear to surfaces in the immediate work area that is inherent to the removal or demolition process (such as minor scuffs, scratches, or marks on flooring, walls, or door frames along the removal path), or damage resulting from concealed conditions not disclosed prior to the start of work (such as hidden rot, termite damage, or unstable structural elements).

8. Limitation of Liability

To the fullest extent permitted by Florida law, On-Call Hauler’s total liability to you for any claims arising out of or related to our services or these Terms shall not exceed the total amount you paid to On-Call Hauler for the specific job giving rise to the claim.

In no event shall On-Call Hauler be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of use, or loss of data, regardless of the cause of action or theory of liability, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless On-Call Hauler LLC, its owners, members, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to your breach of these Terms, your misrepresentation of information provided to us (including ownership of items or authority to authorize removal or demolition), your failure to disclose hazardous materials or unsafe conditions, or your failure to obtain required permits, utility disconnections, or HOA approvals.

10. Dispute Resolution

We believe in resolving disputes fairly and directly. If you have a concern about our services, please contact us first so we can attempt to resolve the issue informally.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or our services that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida. You consent to the personal jurisdiction of such courts and waive any objection to venue in those courts.

11. Website Use

All content on oncallhauler.com — including text, images, graphics, logos, and page layout — is the property of On-Call Hauler LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

The information on our Site is provided for general informational purposes and does not constitute a binding offer or contract. Pricing ranges, service descriptions, and availability published on the Site are approximate and subject to change. A binding agreement for services is formed only when you accept a written quote from On-Call Hauler.

12. Privacy

Your use of our Site and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Site or engaging our services, you consent to the practices described in our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Changes are effective immediately upon posting. Your continued use of our Site or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

On-Call Hauler LLC
Royal Palm Beach, FL 33411
Phone: (561) 621-1492
Email: info(a)oncallhauler.com
Website: oncallhauler.com