Privacy Policy
Effective Date: January 1, 2026 | Last Updated: February 27, 2026
On-Call Hauler LLC (“On-Call Hauler,” “we,” “us,” or “our”) operates the website oncallhauler.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, request a quote, schedule a service, or otherwise interact with our business.
By using our Site or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide us with your personal information.
1. Information We Collect
We may collect the following types of information:
Personal information you provide directly. When you call us, text us, submit a form on our Site, request a quote, schedule a service, or sign up for our email list, you may provide us with your name, phone number, email address, service address, and details about the work you need done (including photos of items or job sites). We only collect what is necessary to provide you with a quote, schedule your service, communicate with you about your job, or send you marketing communications you’ve opted into.
Payment information. When you pay for services, your payment is processed through Stripe or directly through our field service platform (Jobber). We do not store your full credit card number, debit card number, or bank account details on our servers. Payment processing is handled by these third-party providers, which maintain their own security standards and privacy policies. Payments made via Zelle, Venmo, or Apple Pay are processed through those respective platforms.
Information collected automatically. When you visit our Site, certain information is collected automatically through cookies and similar technologies. This may include your IP address, browser type, operating system, device type, pages visited, time spent on pages, referring website, and general geographic location. This information is collected through services such as Google Analytics and is used to understand how visitors use our Site so we can improve it.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our services. This includes responding to your inquiries, preparing quotes, scheduling and completing jobs, processing payments, sending invoices and receipts, and communicating with you about your service.
To send marketing communications. If you opt in to receive marketing emails from us, we may send you promotions, service updates, seasonal offers, or other information about On-Call Hauler. You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.
To improve our Site and services. We use analytics data to understand how visitors use our Site, identify areas for improvement, and make decisions about our content, functionality, and marketing efforts.
To run advertising and remarketing campaigns. We use tools such as the Meta (Facebook) Pixel and Google Ads remarketing tags to show relevant advertisements to people who have visited our Site. These tools use cookies and tracking pixels to collect data about your browsing activity on our Site, which is then used to serve you targeted ads on platforms such as Facebook, Instagram, and the Google Display Network. You can opt out of these features through your browser settings, the platforms’ ad preferences, or the tools described in the Cookies section below.
3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
Essential cookies. These are necessary for the Site to function properly, including form submissions and basic navigation.
Analytics cookies. We use Google Analytics to collect anonymized data about Site traffic and user behavior. Google Analytics uses cookies to track page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Advertising and remarketing cookies. The Meta (Facebook) Pixel and Google Ads remarketing tags place cookies on your device to track your activity on our Site and enable us to show you targeted ads on third-party platforms. You can manage your ad preferences through Facebook’s Ad Preferences, Google’s Ad Settings, or the Network Advertising Initiative opt-out page.
You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our Site.
4. Third-Party Services
We use third-party service providers to operate our business and our Site. These providers may have access to your personal information only to the extent necessary to perform their functions, and they are obligated to maintain the confidentiality and security of that information. Our third-party service providers include:
Zenbooker — for scheduling, quoting, invoicing, and customer communication. Zenbooker may store your name, contact information, service address, job details, and payment records. Zenbooker Privacy Policy.
Stripe — for processing credit and debit card payments. Stripe handles your payment data in accordance with PCI-DSS standards. Stripe Privacy Policy.
Google Analytics — for website traffic analysis. Google Privacy Policy.
Google Ads — for advertising and remarketing. Google Privacy Policy.
Meta (Facebook/Instagram) — for advertising and remarketing via the Meta Pixel. Meta Privacy Policy.
Email marketing platform — for sending marketing emails and newsletters. Your email address and name will be stored by our email marketing provider if you opt in to receive marketing communications. You can unsubscribe at any time.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:
With service providers. As described in Section 4 above, we share information with third-party providers who help us operate our business. These providers are contractually bound to use your information only for the purposes of providing their services to us.
To comply with legal obligations. We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
In connection with a business transfer. If On-Call Hauler is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records (name, contact information, service history, invoices) are retained in our business management system for the duration of our business relationship and for a reasonable period afterward for tax, legal, and operational purposes. If you request that we delete your personal information, we will do so to the extent permitted by law, though certain records may need to be retained for legal or accounting requirements.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. Our Site uses SSL encryption (HTTPS) for all data transmitted between your browser and our servers. Payment processing is handled by PCI-DSS compliant third-party providers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You provide your information at your own risk.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. You may exercise these rights by contacting us using the information in Section 11 below.
Marketing emails. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in any marketing email we send or by contacting us directly. Opting out of marketing emails will not affect transactional communications related to your service (such as appointment confirmations, invoices, or receipts).
Cookies and tracking. You can manage cookie preferences through your browser settings or through the opt-out links provided in Section 3 above. You can also opt out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative.
9. Children’s Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to contact us about your personal information, you can reach us at:
On-Call Hauler LLC
Royal Palm Beach, FL 33411
Phone: (561) 621-1492
Email: info(a)oncallhauler.com
Website: oncallhauler.com